Our Policies

As responsible owners of a Pilates studio, we would like to welcome you and share with you our studio policies. Our goal is to provide a safe, welcoming, and inclusive environment for all of our clients to achieve their health and wellness goals. We kindly ask that all clients respect our policies and guidelines, which are designed to ensure the safety and enjoyment of everyone at our studio. We want to create the best possible experience for clients, and we sincerely thank you for choosing us as your partner on your fitness journey, and we look forward to helping you achieve your goals.

Cancellation Policy

At Reform You Pilates Studio, we value your time and ours. As such, we kindly request that our clients provide us with at least 24 hours' notice in the event that you need to cancel or reschedule your sessions. Please note that failure to do so will result in the full session fee being charged. We understand that life can be unpredictable and unforeseen circumstances may arise. In such cases, we ask that you inform us as early as possible so that we can work with you to reschedule your session. Thank you for your understanding and cooperation.

Studio Safety

At our Pilates studio, the safety and well-being of our clients is our top priority. We have implemented the following policies to ensure that all participants can enjoy a safe and effective workout experience. To maintain safety standards, participants must wear gripped socks during all studio sessions, barefoot or non-grip socks are strictly prohibited whilst in the studio.

Reformer Safety: Our reformers are regularly inspected and maintained to ensure that they are in good working condition. Clients are required to follow the instructions of their instructor when using the reformers, and to use caution when adjusting the springs or performing exercises. If you are unsure about how to use the equipment, please ask your instructor for assistance.

Class Safety: Our yoga and Pilates classes are designed to be safe and accessible for all levels of fitness. However, it is important to listen to your body and work at your own pace. If you have any pre-existing injuries or medical conditions, please inform your instructor before class so that they can provide modifications as needed.

Injury Prevention: To prevent injury, it is important to warm up properly before class and to cool down and stretch afterwards. Our instructors will guide you through these processes, but it is ultimately your responsibility to take care of your body. If you experience any pain or discomfort during class, please stop and inform your instructor immediately.

Health & Medical Disclosure

Here at Reform You, we are committed to providing a safe and effective workout experience for all of our clients. To help us achieve this goal, we require all clients to disclose any relevant health or medical information before participating in our classes or using our equipment.

Health Disclosure: Before your first session, you will be asked to complete a health questionnaire. This will include questions about your current fitness level, any pre-existing injuries or medical conditions, and any medications you are taking. It is important that you answer these questions honestly and to the best of your knowledge, as this information will help us to tailor your workout program to your individual needs.

Medical Disclosure: If you have any pre-existing injuries or medical conditions that may affect your ability to participate in our classes or use our equipment, it is important that you inform us before your first session. This includes conditions such as heart disease, high blood pressure, diabetes, or pregnancy. Our instructors are trained to provide modifications and adaptations to ensure that you can participate safely, but we need to know about any potential risks in advance.

Ongoing Disclosure: If your health or medical status changes at any point during your time with us, it is important that you inform us as soon as possible. This includes changes to your medication, the development of new injuries or medical conditions, or changes to your overall fitness level. We will work with you to adjust your workout program as needed to ensure that you can continue to participate safely.

We thank you for your cooperation in disclosing any relevant health or medical information. By working together, we can create a safe and enjoyable workout environment for everyone.

Bundles T&C's

At our Pilates studio, we are pleased to offer our clients the option to purchase Bundles of classes or sessions at a discounted rate. These Bundles provide a convenient and cost-effective way to commit to your fitness goals and make the most of our services. However, it is important to understand the terms and conditions that apply to our Bundles offer.

Bundle Options: We offer a range of Bundle options to suit your needs and budget. These may include Bundles of reformer sessions, mat classes, or Yoga. The specific details of each Bundle, including the number of sessions included and the price, will be clearly stated at the time of purchase.

Expiration Date: Each Bundle has an expiration date, by which all sessions must be used. This date will be clearly stated at the time of purchase, and it is your responsibility to ensure that you use all of your sessions before the expiration date. Any unused sessions will be forfeited after the expiration date.

Cancellation Policy: Our standard cancellation policy applies to all sessions booked using a Bundle. This means that you must provide at least 24 hours' notice if you need to cancel or reschedule a session. Failure to do so will result in the session being deducted from your Bundle, even if you do not attend.

Non-Transferable: Bundles are non-transferable and may only be used by the person who purchased them. You may not share your Bundle with another person or transfer any unused sessions to someone else.

Refunds: We do not offer refunds for unused Bundles or unused sessions within a Bundle. However, in exceptional circumstances, we may consider offering a credit towards future purchases at our discretion.

We understanding people like to go on holiday through different times of the year, therefore we can extend your bundle, providing we receive a minimum of two weeks' notice, this can be given via email. By purchasing a Bundle, you agree to abide by these policies. If you have any questions or concerns, please do not hesitate to contact us for more information.

Yoga Child's Pose Pilates Aughton Ormskirk